Terms & Conditions

Welcome to The Clay Narrative! These Terms & Conditions govern your use of our website [https://theclaynarrative.com/] and all purchases made through it. By accessing our site, you agree to comply with these terms.

1. General Terms

  • Eligibility: You must be at least 18 years old or have parental consent to use this site.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials.

  • Prohibited Conduct: You agree not to misuse the site (e.g., fraud, hacking, or unlawful activities).

2. Ordering & Payments

  • Pricing: All prices are in AUD and subject to change without notice.

  • Payment Methods: We accept major credit cards, PayPal, and other specified payment gateways.

  • Order Acceptance: We reserve the right to refuse or cancel orders (e.g., pricing errors, stock issues).

3. Shipping & Delivery

  • Processing Time: Orders ship within 2 business days (see Shipping Policy).

  • Delivery Estimates: 7-15 business days for standard shipping (varies by location).

  • Shipping Fees: Free for orders over AUD $99; otherwise, shipping is unavailable.

4. Returns & Refunds

  • Defective/Damaged Items: Eligible for replacement/refund within 3 days of delivery (see Returns Policy).

  • Non-Returnable Items: Products damaged due to misuse or without proof of purchase.

  • Refund Processing: 5-10 business days after receiving returned items.

5. Intellectual Property

  • Ownership: All site content (logos, text, images) is owned by The Clay Narrative and protected by copyright.

  • Limited License: You may use the site for personal, non-commercial purposes only.

6. Limitation of Liability

The Clay Narrative is not liable for:

  • Indirect damages (e.g., lost profits) arising from site use.

  • Product misuse or third-party actions (e.g., shipping delays).

7. Privacy

Your data is handled per our Privacy Policy, complying with GDPR, CCPA, and other applicable laws.

8. Governing Law

These terms are governed by the laws of [Your Jurisdiction, e.g., Australia]. Disputes will be resolved in [specified courts].

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions:
📧 Email: support@theclaynarrative.com
📍 Address: [Your Physical Address, if required]