Return & Refund

🛡️ Consumer Guarantees

Your Rights Under Australian Consumer Law

Our Errors: Wrong/missing items qualify for full/partial refund within 15 days

Faulty Products: Under Australian Consumer Law, you're entitled to refund, replacement or repair for manufacturing defects within a reasonable time

Note: We cover return shipping for defective/wrong items as required by consumer law

🔄 Return Eligibility

1. Product Defects

• Replacement within 30 days (no refund for replacements)

• Refund requires:

  • ✓ Email within 30 days of delivery
  • ✓ Order number & photos

2. Shipping Damage

• Notify within 24 hours

• Unopened packaging with photos

• Full refund or reshipment available

3. Wrong Items

• Immediate contact required

  • ✓ Order details
  • ✓ Photo evidence

• 24-hour resolution

Return Process Timeline

Action Timeframe
Defect Notification Within 30 days of delivery
Refund Processing Within 14 days after return approval
Replacement Shipping After defect confirmation (within 3 business days)

⚠️ Non-Returnable Items

  • Items damaged by deliberate misuse/unauthorized modification
  • Products without valid proof of purchase
  • Non-defective items without manufacturing issues (except wrong shipments)

*Note: Your statutory rights under Australian Consumer Law are not affected

📧 Need Help?

Email: support@theclaynarrative.com

Response within 24 hours (Mon-Fri)